Jitabat FAQ — all your questions
All Answers in One Place

No. Under Jitabat's rules, each person may only hold one account. Attempting to create multiple accounts using the same name, mobile number, or device may result in all associated accounts being suspended or terminated. To review the terms and conditions, See here।

On the login page and click the "Forgot Password?" option. Enter your registered mobile number or email address and you'll receive an OTP. Verify the OTP and set a new password. The entire process takes under 2 minutes.

KYC is not required at the point of registration. However, you'll need to submit a copy of your National ID or passport before your first withdrawal or any transaction above a set threshold. This protects your account and helps prevent fraud.

Multiple incorrect password attempts will temporarily lock your account for 30 minutes, after which it unlocks automatically. You can also regain access by resetting your password. If the lock persists longer, contact support.

Yes, though it cannot be done directly. Contact Jitabat support, and once your identity is verified, your number will be updated. For security reasons, this change must be processed through support.

Jitabat supports deposits via Mobile Banking, e-wallets, internet banking, and credit/debit cards. All methods are fast and secure.

The minimum deposit on Jitabat is kept low and accessible for everyday players. The exact amount may vary by payment method and is subject to occasional promotional changes. Log in and visit the Deposit page for the latest information.

Deposits are generally instant — mobile banking and e-wallet transfers typically reflect in your balance within 1–5 minutes. Bank transfers may take a little longer. If more than 30 minutes have passed, contact support with your transaction ID.

Jitabat does not charge any deposit fees. However, depending on your payment method, your mobile banking provider or bank may apply their own transaction charges — this is governed by their individual policies.

If a deposit fails, your money is typically returned to your payment account within 1–3 business days. If it hasn't been refunded by then, contact support with your transaction ID and a screenshot and we'll resolve it quickly.

Withdrawals on Jitabat are processed quickly. Mobile banking and e-wallet transfers typically arrive within 15–30 minutes. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer if KYC verification is required.

The minimum withdrawal amount varies by method. On the Withdrawal page Log in to check the current minimum limit. It is generally kept low so players of all levels can withdraw with ease.

If your withdrawal is pending, first check that your KYC verification is complete. If it is and you've been waiting longer than usual, contact support with your withdrawal ID and amount. We'll look into it promptly.

Yes, bonus funds can be withdrawn — but you must first meet the bonus wagering requirement. For example, a 10x wagering requirement means you need to place bets totalling 10 times the bonus amount. Full terms for each bonus are listed on the promotions page.

The number and limit of daily withdrawals on Jitabat depend on your account's VIP level. Standard accounts have a set daily limit, while VIP members can withdraw more and faster. For details, View VIP Page।

Register and make your first deposit. The welcome bonus will be credited to your account automatically — no separate code required. Note that a minimum deposit amount must be met to qualify for the bonus.

A wagering requirement is a multiplier that determines how many times you must bet your bonus before you can withdraw it. For example, a BDT 500 bonus with a 10x wagering requirement means you need to place BDT 5,000 in bets. Once met, the bonus converts to your real balance and can be withdrawn.

Share your referral code with a friend. When they register using that code and make their first deposit, you'll receive a referral bonus. You can find your referral code in the Profile section of your account.

Every bonus has an expiry period. If the wagering requirement is not met before it expires, the bonus amount will be forfeited. Always read the expiry date and terms carefully after claiming a bonus.

Jitabat offers weekly or monthly cashback to regular members. Typically, a percentage of net losses over a set period is returned as cashback. VIP members receive a higher cashback rate. Check the Promotions page for full details.

Jitabat covers betting on cricket, football, tennis, badminton, kabaddi, basketball, volleyball, and 500+ other events. All major tournaments are included — Bangladesh national team matches, IPL, BPL, Premier League, and more.

In-play betting means placing bets while a match is in progress. Jitabat's live betting interface updates odds in real time, letting you bet at any point during the match. It's a thrilling experience that opens up extra opportunities.

Yes. If a match is cancelled, postponed, or rescheduled and Jitabat declares the bet void, the full stake will be returned to your account — typically within 24 hours.

Odds on Jitabat are displayed in decimal format. For example, odds of 2.5 mean a BDT 100 bet returns BDT 250 if you win (stake included). Higher odds mean a lower chance of winning but a bigger payout. On the Sports page Learn more.

Yes, parlay betting (combining multiple matches into one bet) is supported on Jitabat. Add multiple selections to a single bet slip. If all selections win, your payout is the product of all the odds — giving you the chance for a much bigger win.

Jitabat offers hundreds of casino games including live blackjack, roulette, baccarat, poker, Dragon Tiger, and Andar Bahar. You'll also find slots, fish games, and crash games — all sourced from world-class providers.

Yes, Jitabat's Live Casino features professional dealers managing tables via live video stream. You can watch cards being dealt in real time and interact via chat — a genuine casino experience from home.

In Fish Game, various fish swim across the screen and you shoot them with a cannon. Bigger fish earn more points or money. At the start, set your bullet power and cost. On the Fish Game page Learn more.

If a game disconnects due to a network issue, Jitabat's servers record the last known game state. When you reconnect, the game will resume from where it left off, or a fair settlement will be applied. If you run into any issues, contact support.

Yes. Games on Jitabat use internationally certified RNG (Random Number Generator) technology, audited by independent third parties. The system is completely fair and tamper-proof — every outcome is random and unpredictable.

No. Jitabat never sells or shares your personal information with third parties. Your data is only used, securely, for payment processing purposes. For more details, Privacy Policy Read on.

Change your password immediately and notify Jitabat support. If you suspect your account has been compromised, contact support right away — we will temporarily lock the account, investigate, and keep your funds secure.

Go to Account Settings and find the 2FA option under the "Security" section. You can enable it via your mobile number or an authenticator app. Once active, you'll need an OTP every time you log in — this significantly improves your account security.

No. Jitabat will never send messages asking for your password, payment PIN, or full card number. If you receive any such message, it is a phishing attempt — do not provide any information and report it to support immediately.